Total Quality Management: How to Build a Culture of Continuous Improvement
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Are you tired of solving quality issues instead of being careful about a culture of excellence? Are customer complaints and defects rotting your profits and reputation? It's not a matter of chance to produce consistently high-quality products and services, but it's a systematic approach and a commitment to continuous improvement, and that's what a TQM Certification course offers. Essential Tools and Techniques for TQM Success TQM utilises a variety of tools and techniques to promote improvement and achieve quality goals. Some of the principles include: Strategic Planning Tools Quality Function Deployment (QFD): QFD is a technique for taking customer requirements and translating them into specific manufacturing and design requirements. By understanding what customers value, organizations can target features and functions that will deliver satisfaction and loyalty. Benchmarking: This involves a comparison of your organisation's processes with industry leaders. This allows...