TQM: A Path to Higher Efficiency, Customer Satisfaction, and Profitability

In today’s world of heightened customer expectations, companies are forced to employ processes that go beyond the standard to meet customer's expectations. TQM is revealed as a central strategy that encompasses quality throughout the organization. Individuals seeking to expand their understanding of this domain can pursue the UniAthena Diploma in Total Quality Management. This program not only prepares the candidate for how to implement TQM principles but also puts him or her at the frontline in the quality search. In a report by the American Society for Quality (ASQ), organizations that have embraced TQM standards can expect their productivity to improve by 20% and their costs of poor quality to reduce by 30%. Additionally, the Journal of Quality Management showed that firms that adopt TQM received a 15% improvement in customer satisfaction scores than firms that did not. These statistics explain why TQM works and why it is a necessary model for organizations that want to ...